CopyBet Personal Data Protection Policy
Introduction
The website is managed by CopyBet UK Ltd, a limited company registered in England and Wales under registration number 10949712, with its registered office located at 3rd Floor, 120 Baker Street, London W1U 6TU.
CopyBet UK Ltd is registered with the UK Information Commissioner’s Office (ICO) for processing Personal Data under registration number ZB598283. CopyBet UK Ltd, CopyBet EU Ltd, and their affiliates, subsidiaries, and related entities (‘CopyBet’, ‘we’, ‘us’, ‘our’) are dedicated to protecting the privacy and security of the Personal Data we collect about our clients and users of our services (‘you’, ‘your’).
Unless otherwise notified, we are the controller of the Personal Data we process about you, meaning we decide what Personal Data to collect and how to process it. This privacy notice explains what Personal Data we collect about you and how we process it. It also outlines your rights, so please read it carefully. If you have any questions, contact us using the information provided in the ‘How to contact us’ section.
This privacy notice applies to you if:
- You visit our website.
- You inquire about our products or services.
- You sign up for our products, services or betting platform.
- You are an existing customer.
- You contact us by email, telephone, or using our online contact form.
- You sign up to receive newsletters or other promotional communications from us.
What is Personal Data
Personal data is any information someone could be uniquely identifiable from either directly or indirectly. Your name or an online ID will help you be found, for instance. More sensitive and covering information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for uniquely identifying someone, data concerning physical or mental health, or data concerning someone’s sex life or sexual orientation is ‘Special Category Personal Data’.
Personal Data We Collect
The type of Personal Data we collect about you depends on our relationship with you. When you register an account with CopyBet, we require your name, date of birth, postal address, email address, contact number, security information, marketing preferences, and any other information we request during registration and for the continued use of our platforms, products, and services.
To verify your identity, we may request documents such as your driver’s license or passport, proof of address (e.g., bank statements or utility bills), or other information deemed necessary to confirm your age or identity. For detailed information on the types of Personal Data we collect, see the table in the ‘Purposes for which we use Personal Data and the legal bases’ section.
How We Collect Your Personal Data
We collect most Personal Data directly from you via telephone, text, email, or our website. We may also collect your Personal Data from third parties, including:
- Reputable companies providing lead generation contact lists.
- Others to whom you have provided consent.
- Other betting partners.
- Publicly available sources such as social media platforms.
- Sub-contractors in technical, payment, and delivery services.
- Advertising networks.
- Analytics providers.
- Search information providers.
Purposes for which we use Personal Data and the legal basis
When providing services to you, we may use your Personal Data for the following purposes and on the following lawful bases:
| Purpose | Type of Personal Data | Lawful Basis for Processing |
|---|---|---|
| To register you onto our platform, confirm your identity and contact details, and deliver our services in accordance with the terms and conditions. | Registration Information. | Performance of a contract. Legal and Regulatory Obligations. |
| For responding to correspondence from you (website, email, social channels or by any other means). | Registration Information. Contact Information. | Legitimate Interests. It is in our legitimate interest to respond to enquiries made via our website, by email, through our social channels or any other means. |
| To register you onto our platform, confirm your identity and contact details, and deliver our services in accordance with the terms and conditions. | Registration Information. | Performance of a contract. Legal and Regulatory Obligations. |
| To verify your age, ensuring that underage accounts are not set up. | Registration Information. Verification & Know Your Customer Documentation. Publicly Available Information (UK). | Performance of a contract. Legal and Regulatory Obligations. |
| To perform affordability and/or anti-money laundering checks. | Registration Information. Verification & Know Your Customer Documentation. | Performance of a contract. Legal and Regulatory Obligations. |
| To detect and prevent fraud. | Registration Information. Account Information. Cookie & Tracking Information. Platform activity. | Performance of a contract. Legal and Regulatory Obligations. |
| For information security and loss prevention purposes (for the protection of our privacy, rights, safety, property and/or those of other individuals). | Registration Information. Betting and Transaction Information. Correspondence. Device Information. | Legitimate Interests. It is in our legitimate interests to protect our privacy, rights, safety, property and/or those of other individuals. Legal and Regulatory Obligations. |
| For financial reporting & analysis (maintaining financial records in accordance with the law). | Registration Information. Betting and Transaction Information. | Legal and Regulatory Obligations. |
| To analyse customer behaviour to improve our services, products and/or platform. | Registration Information. Betting and Transaction Information. | Legitimate Interests. It is our legitimate interest to allow analytics and search engine providers to help improve and optimise our products/platform. |
| For responding to correspondence from you (website, email, social channels, or by any other means). | Registration Information. Contact Information. | Legitimate Interests. It is in our legitimate interest to respond to enquiries made via our website, by email, through our social channels, or any other means. |
| To register you onto our platform, confirm your identity and contact details, and deliver our services in accordance with the terms and conditions. | Registration Information. | Performance of a contract. Legal and Regulatory Obligations. |
| To verify your age, ensuring that underage accounts are not set up. | Registration Information. Verification & Know Your Customer Documentation. Publicly Available Information (UK). | Performance of a contract. Legal and Regulatory Obligations. |
| To perform affordability and/or anti-money laundering checks. | Registration Information. Verification & Know Your Customer Documentation. | Performance of a contract. Legal and Regulatory Obligations. |
| To detect and prevent fraud. | Registration Information. Account Information. Cookie & Tracking Information. Platform activity. | Performance of a contract. Legal and Regulatory Obligations. |
| For information security and loss prevention purposes (for the protection of our privacy, rights, safety, property and/or those of other individuals). | Registration Information. Betting and Transaction Information. Correspondence. Device Information. | Legitimate Interests. It is in our legitimate interests to protect our privacy, rights, safety, property and/or those of other individuals. Legal and Regulatory Obligations. |
| For financial reporting & analysis (maintaining financial records in accordance with the law). | Registration Information. Betting and Transaction Information. | Legal and Regulatory Obligations. |
| To analyse customer behaviour to improve our services, products and/or platform. | Registration Information. Betting and Transaction Information. | Legitimate Interests. It is our legitimate interest to allow analytics and search engine providers to help improve and optimise our products/platform. |
| For responding to correspondence from you (website, email, social channels, or by any other means). | Registration Information. Contact Information. | Legitimate Interests. It is in our legitimate interest to respond to enquiries made via our website, by email, through our social channels, or any other means. |
| For diagnostics, research, and development (diagnosis of faults, maintaining our systems, testing, and analysing the platform). | Device Information. Server Logs and Traffic Information. | Legitimate Interests. It is our legitimate interest to allow analytics and technical providers to help test and analyse our systems/products/platform. |
| To process payments, payment methods, deposits, and/or withdrawals. | Registration Information. Payment Information. Cookie & Tracking Information. Device Information. | Performance of a contract. |
| To send you information about our platform or product/service information which may be of interest. | Registration Information. Contact Information. | Legitimate Interests. If you are an existing customer or have expressed an interest in our products or services, we will rely on legitimate interests to contact you for marketing purposes. You may object to the processing for this purpose by emailing [email protected]. If we have captured your consent for the purposes of marketing, that consent may be withdrawn at any time by emailing [email protected] or using the unsubscribe option. |
| To provide you with enhanced betting services and products. | Registration Information. Information from Betting Partners. | We process this information with your consent. |
| Improving our websites and the overall website visitor and user experience. | Cookie & Tracking Information. | We use cookies on our websites with your consent. |
Cookies
We use cookies on our website to provide a good browsing experience, improve our website, and understand your interactions with us. For detailed information on cookies, your rights and choices regarding cookies, and the purposes for which we use them, please see our Cookie Policy.
Sharing Your Data
As part of the CopyBet Group, we may share your information with other group companies and disclose your information to third parties for purposes outlined in this privacy notice. These third parties may include:
- Business partners, suppliers, and sub-contractors processing information on our behalf (e.g. Neteller, Skrill, Ecommpay, Apple, Google).
- Advertisers, social media platforms, and advertising networks.
- Analytics and search engine providers.
- IT service providers.
We may also share Personal Data with our KYC (Know Your Customer) checking provider, Sumsub, and our marketing and emailing platform, GetResponse. This site may include links to third-party websites, plug-ins, and applications. Clicking on these links or enabling these connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every website you visit. Where required by law, we may disclose your details to the police, regulatory bodies, or legal advisors, and where necessary, to protect the rights, property, or safety of CopyBet, its personnel, users, or others.
International Transfers
It is unlikely that we will share your Personal Data outside the UK, the European Union, or the European Economic Area. However, if necessary for providing our services, we will only share it with organizations in countries benefiting from an adequacy decision or where we have taken steps to ensure that the Personal Data processed has an equivalent level of protection to that guaranteed in the UK or EU. We ensure this by:
- Processing your Personal Data in a country with adequate regulation.
- Entering into an International Data Transfer Agreement (IDTA) with the receiving organization and adopting supplementary measures if necessary.
- Entering into Standard Contractual Clauses (SCCs) with the receiving organizations and adopting supplementary measures if necessary.
How Long We Keep Your Data
We retain your Personal Data as long as necessary to provide our services and for a reasonable period thereafter to meet our contractual and legal obligations and to handle complaints and claims. At the end of the retention period, your Personal Data will be securely deleted or anonymized, for example, by aggregation with other data, so it can be used in a non-identifiable way for statistical analysis and business planning. If you want to know how long we store specific types of Personal Data, you may request a copy of our Data Retention Policy and Schedule.
How We Protect Your Data
We implement technical and organizational measures to protect data from unauthorized disclosure, use, alteration, or destruction. CopyBet uses SSL certificates to secure online transactions and keep customer information private, creating an encrypted link between the web server and web browser. SSL technology protects information from being captured by third parties.
We also use access control, regular monitoring, and system backups to ensure the safety, integrity, and availability of the Personal Data we hold. Additionally, we implement organizational policies and procedures to embed information safety in our activities and constantly improve our safety technologies to prevent unauthorized access.
You can further protect your personal information by:
- Never sharing One Time Passcodes (OTPs).
- Avoiding entering your details after clicking a link in an email or text message.
- Sending confidential information by encrypted email to reduce the risk of interception.
- Not leaving your computer unattended while logged into any online service.
- Closing your internet browser once logged off.
- Avoiding downloading software or letting anyone log onto your computer or devices remotely after a cold call.
- Identifying secure websites by checking if the address begins with https:// instead of http://.
Your Data Protection Rights
CopyBet is committed to ensuring that you are fully aware of your data protection rights and that these rights are respected, regardless of your location. If you are located in the UK or EU, you have the following rights:
| Rights | Description |
|---|---|
| Right to be Informed | Individuals have the right to be informed about the collection and use of their Personal Data. |
| Right of Access | Individuals have the right to receive a copy of their Personal Data and other supplementary information. |
| Right to Rectification | Individuals have the right to have inaccurate Personal Data rectified or completed if it is incomplete. |
| Right to Erasure (the ‘Right to be Forgotten’) | Individuals have the right to request their personal information to be erased in certain circumstances. |
| Right to Restrict Processing | Individuals have the right to request the restriction or suppression of their Personal Data in certain circumstances, including: if your data is not accurate; if your data has been used unlawfully but you do not want us to delete it; if your data is no longer needed, but you want us to keep it for use in legal claims; if you have already asked us to stop using your data but you are waiting to receive confirmation from us as to whether we can comply with your request. |
| Right to Data Portability | Individuals have the right to obtain and reuse their Personal Data, in a machine-readable format, for their own purposes across different services, in certain circumstances. |
| Right to Object | Individuals have the right to object to the processing of their Personal Data, in certain circumstances. Where we are using your Personal Data because it is in our legitimate interests to do so, you can object to us using it this way. Where we are using your Personal Data for direct marketing, including profiling for direct marketing purposes, you have an absolute right to ask us to stop doing so. |
| Rights with Respect to Automated Decision-Making and Profiling | Individuals have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning them or similarly significantly affects them. |
| Right to Withdraw Consent (if applicable) | Where we are using your Personal Data based on your consent, you can withdraw your consent at any time. |
| Right to Lodge a Complaint with a Supervisory Authority | You have the right to raise a complaint about how we handle your personal information with the Information Commissioner’s Office by calling 0303 123 1113 or visiting ICO Complaint. |
If you wish to exercise any of these rights, please contact us using the details provided in the ‘Contact Us’ section. We will respond to your request in accordance with applicable data protection laws.
Children’s Privacy
Children are not our target market for goods or services; we also do not purposefully gather their personal information. Should we find out that a kid has sent us their personal data, we will permanently and securely erase it according to relevant legislation. Please get in touch with us if you are a guardian or parent knowing that your child sent us their Personal Data.
Contact Us
Please get in touch with us if you have any questions or concerns about how we manage Personal Data or if you wish to exercise your data protection rights:
CopyBet UK Ltd Office 116 N.1 Royal Exchange London EC3V 3DG
Alternatively, you can email us at [email protected].
We have appointed Evalian Limited as our Data Protection Officer (DPO), and they can be contacted using the above email or postal address.
Changes to this Privacy Notice
We occasionally may change this warning and any further privacy statement. Where applicable legislation calls for it, we will let you know of any changes.